Our Journey

Natural Spa Factory Retail

Where it all began

Now part of the new beauty movement the Natural Spa Factory was started by husband and wife team, Jeremy and Emma in 2009 supplying independent businesses with natural, authentic and considered products that can provide inSPAration to spas, salons, hotels and a true home spa experience for those of us who crave nice things.


We supply some of world’s most prestigious spas, boutique hotels and independent retailers with insanely good products that have exquisite ingredients and are made in small batches to keep them in their best condition. We specialise in seasonal, bespoke and private label treatments and collections with products that are made either here in the UK or in the home of scent – France. Our gender neutral packaging is minimal and recyclable where possible using glass for that extra special touch.


So, what does natural to mean to us? We use botanically sourced ingredients derived by nature like herbs, plants and flowers and try to avoid as many nasties as possible. Our products are FREE FROM SLS, MI (Methylisothiazolinone) or MCI and they have not been tested on animals. Products may have been produced in an environment containing nuts.

Our People

Supported by a fabulous, service driven and knowledgeable bunch we are focused on offering something different and doing something different. We are all deeply proud of this. So, if you have the time to get in touch we’d be happy to talk you through any of our services and products, alternatively, if you would like to send us an email please do.

Natural Spa in time

What matters to us? Clean, ethical and conscientious skincare, working for you and your values.

  • 2009

    Started the business from home. First tonne of mud arrived.

  • 2010

    Took on a logistics company and a part time bookkeeper.

  • 2011

    Grew the product portfolio to 20 products and hired a second employee to help with sales and accounts

  • 2012

    Moved into a small office in Bath and grew the sales team for wholesale

  • 2013

    Employed a designer to help turn the wholesale products into retail items

  • 2014-15

    Moved into warehouse and employed a team to help with growing logistics

  • 2016

    Hubby came on full time to oversee sales. Increased our SKU’s to 90 products

  • 2017

    Launched the new gender neutral Capsule Collection

  • 2018

    Rebranded new look across all packaging

  • 2019

    Marketing and Sales moved into separate premisies due to expanding team

  • 2020

    Launch of our new website


Our products are spa quality, you can use them every day – not just on special days!  

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Our cruelty free, sk:incredible products for every body, are bursting with botanicals, gender neutral and free from any nasties.

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