Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
You can pay via PayPal, Visa and MasterCard or you can register as a verified trade account and use a PO number. If you do not wish to pay online, you may send your card information via phone or post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally send your order to you in 1 - 5 business days. International orders need to contact head office for orders. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, we use an external payment processor (currently Paypal) to process your order. Your credit card details are not stored by us and are only used by Paypal for that single transaction.
We guarantee your satisfaction. All of our products come with a 100 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01225 582 888 (International +44 1225 582 888 or write to us at head office Natural Spa Factory, Unit 1, Industrial Quarter, Bath Business Park, Foxcote Avenue, Bath BA2 8SF.
The Natural Spa Factory do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Reg no: 4487557 Vat no: 824225647